Shipping Policy & Return Policy
Shipping Information
At Ebike Solution, we aim to deliver your orders quickly and reliably.
- Free UK Shipping on all orders.
- Free next day delivery on orders above £50 (based on availability)
- A tracking number is provided for most items once dispatched.
- Local Collection Available – based in Essex. Please contact us in advance to arrange collection.
International Shipping
- Delivery Time: 7–14 business days (varies by country)
- Customs & Duties Buyer: Paid at the checkout (buyer is responsible for any import fees applicable)
- We currently ship to the EU, and selected worldwide destinations. For specific questions, please at info@ebikesolution.co.uk .
Return Policy
We want you to be fully satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy.
- You have 30 days from the date of delivery to request a return.
- Items must be returned in the same condition as received: unused, unworn, with tags, and in the original packaging.
- To start a return, please email us at info@ebikesolution.co.uk.
- Items sent back to us without prior approval will not be accepted.
- Return cost is flat 3£ on all UK orders.
For any questions regarding returns, you can always contact us at info@ebikesolution.co.uk
