Shipping policy
Shipping Policy
Domestic UK
- Delivery Time: 1–3 business days
- Courier: Royal Mail, UPS
- Cost: Free or 3.99£ for 24 Hour service (available in UK Mainland)
- Dispatch Time: Orders ship within same business days
International Shipping
- Delivery Time: 7–14 business days (varies by country)
- Customs & Duties Buyer: Paid at the checkout (buyer is responsible for any import fees applicable)
- We currently ship to the EU, and selected worldwide destinations. For specific questions, please at info@ebikesolution.co.uk .
Submit a return request
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
- Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return cost is flat 3£ on all UK orders.
You can always contact us for any return question at info@ebikesolution.co.uk.
